Effectively address concerns of employees and customers even during times of crisis. In this class, you will learn how to: Identify common underlying issues, concerns, and assumptions behind difficult conversations Examine the 3 categories (& predictable errors) of difficult conversations Explore ways to prepare for a difficult conversation Review and practice a 2-Step model to initiate a difficult conversation Please note, if registration has closed, please contact info@wwbic.com until the day of a class to receive access.
Tuesday Aug 18, 2020
6:00 PM - 7:30 PM CDT
Tuesday August 18th,2020
Online
Free Register Online
Anne Van De Hey
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