Seminar: Communication and the Customer Experience

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Name: Seminar: Communication and the Customer Experience
Date: April 12, 2019
Time: 8:30 AM - 12:30 PM CDT
Event Description:

What is amazing customer service? How is it different from service that is good or great? Explore the concept of amazing service with the goal of providing an improved customer experience for your organization. Examine what it means to deliver +1's, going above and beyond what is minimally expected by our customers, to create an amazing experience. We'll also look at the critical communication components necessary in every customer interaction and discuss the importance of each. The seminar will devote some time to handling difficult and challenging customers.

You will learn about:
  • Going above and beyond what is minimally expected
  • Creating an amazing experience for customers
  • Critical communication components and their importance 
  • Handling the difficult and challenging customers
  • Working with difficult customers and the tools to use
Fox Valley Technical College
D.J. Bordini Center
5 N. Systems Drive, Appleton, WI 54914

Date/Time Information:
Friday, April 12, 2019
8:30AM - 12:30PM
Contact Information:
MiKayla Kunde
$139 for Fox Cities Chamber Members
$159 for Non-Chamber Members
Register Here
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