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BEGIN:VEVENT
DTSTART:20190412T133000Z
DTEND:20190412T173000Z
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SUMMARY:Seminar: Communication and the Customer Experience
DESCRIPTION:What is amazing customer service? How is it different from service that is good or great? Explore the concept of amazing service with the goal of providing an improved customer experience for your organization. Examine what it means to deliver +1's\, going above and beyond what is minimally expected by our customers\, to create an amazing experience. We'll also look at the critical communication components necessary in every customer interaction and discuss the importance of each. The seminar will devote some time to handling difficult and challenging customers.\n\n\n\nYou will learn about:\n\n Going above and beyond what is minimally expected\n Creating an amazing experience for customers\n Critical communication components and their importance \n Handling the difficult and challenging customers\n Working with difficult customers and the tools to use
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\nWhat is amazing customer service? How is it different from service that is good or great? Explore the concept of amazing service with the goal of providing an improved customer experience for your organization. Examine what it means to deliver +1'\;s\, going above and beyond what is minimally expected by our customers\, to create an amazing experience. We'\;ll also look at the critical communication components necessary in every customer interaction and discuss the importance of each. The seminar will devote some time to handling difficult and challenging customers.
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\nYou will learn about:\n